Welcome to the Privacy Policy ("Policy") of CastPro (“us”, “we” or “our”). This explains how we collect, store, protect, and share your information, and with whom we share it.
1. Collection of Information.
i. Registration Information
When you download the App and create an account ("Account"), we may collect certain information ("Registration Information") about you, which may include:
· Name;
· Username;
· Email address;
· Mobile number;
· Gender identity;
· Date of birth;
· Photographs;
· Location; and
· Login information and friend lists for social media accounts that you connect to your CastPro Account (this could include, for example, your Facebook and Instagram accounts ("Social Media Accounts").
ii. You will also be required to create a password in connection with the registration of your Account. Once you register, you will be able to review and change this information at any time by accessing your “Profile”/”Account” page.
iii. You control your user profile/ Account and will be able to correct or update (other than your email address, mobile number, date of birth, gender and location (which is automatically updated) your information at any time by just logging in to CastPro.
The information we collect helps to enhance the App and verify our Users. Registration Information such as your name and username may be visible to the public on your profile page.
iv. Additional Information
a. We may ask you to provide your full name, address and email address. Such details may be shared with third parties for purposes relating to, for example, any of our loyalty programs, promotional activities involving rewards, prizes etc.
b. If you contact our Customer Support team, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other Users (and from other Users about you) which will help us in ensuring that the CastPro Application is being used in compliance with the Terms and Conditions.
c. We recommend and encourage you to think carefully about the information you disclose about yourself on your profile which can be viewed publically.
d. When you post information about yourself or use the messaging function, the amount of personal information you share is at your own risk. If you post anything that is inconsistent with our Terms and Conditions of Use, we reserve the right to terminate your Account.
e. For safety and security and to ensure you have the best possible user experience, we require you to verify your account. This is to ensure that the account is not made by bots and also to avoid fake CastPro accounts being created which can be used for malicious activities and cybercrime which might threaten the CastPro network. We use a third party provider for account verification who will keep your phone number for up to 90 days for fraud identification purposes. [Note: Please confirm.]
f. It is the responsibility of the user to ensure that your account details are kept up to date. If your phone number changes, please ensure that you update this on your account.
g. To prevent abuse of the app/site, CastPro may use automated decisions to block accounts as part of its anti-spam procedures. In order to do this, our systems will check accounts and messages for content that indicates breaches of our Terms and Conditions of Use. If an account or message meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached, the relevant account will automatically be blocked. All users of accounts that have been blocked will be notified that their account has been blocked and affected users can contact CastPro to contest the decision.
h. CastPro may also use automated decisions to prevent fraudulent payment transactions being processed as part of its anti-fraud procedures. In order to do this, our systems will check payment transactions for behaviour that indicates breaches of our Terms and Conditions of Use. If a transaction meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached and the transaction is likely to be fraudulent, the relevant transaction may automatically be blocked. Where a transaction is blocked, the user will be notified that their transaction cannot be processed and affected users can contact CastPro to contest the decision.
i. If you decide to purchase our services, we will process your payment information and retain this securely for the prevention of fraud and for audit/tax purposes.
j. We may process some limited data to drive targeted advertising in our legitimate interest, via promotions and ads on our App. We may also process limited data (device identifiers) and share this with third party advertising networks which host our ads. You can stop targeted ads by changing the settings. If you opt-out of targeted advertising you may still see advertisements though they will be lesser. Through your device’s security settings you also have the option to prevent or limit device identifiers being shared with third party advertisers and what use is made of the device identifiers.
2. Geolocation Information
If you turn these features on, when you use your mobile, we will collect information about WiFi access points as well as other location information about your longitude and latitude and may save your device's coordinates to offer certain features to you. This information helps us identify your physical location and we may use it to personalize the App and make it easier for you to interact with other users.
3. Log and Usage Data
i. We collect information that your browser sends whenever you visit our service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
ii. We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law.
iii. In practice, we delete or anonymize your information, 30 days upon deletion of your account (following the safety retention window), unless there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved or the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behaviour or security incidents from opening a new account. Where CastPro uses machine learning, for example, to help us detect and prevent fraudulent card transactions, and to detect and prevent spam communications on the App (as explained above), we may need to keep personal information for a longer period than the retention periods explained above, to enable the machine learning to work properly. Where this is the case, we always seek to minimise the amount of personal information that is used and we ensure that it is kept securely from other user personal information. We regularly review the period for which personal information is required for machine learning purposes and delete any identifiable information when it is no longer required.
4. Device Information
We may collect information about your device when you use the App including the unique device identifier, device model, operating system, and MAC address. In addition, if you permit us to do so, the App may access your device's address book solely in order to add someone to your contacts.
5. Cookies
i. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
ii. We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
iii. The cookies we collect enable us to learn how people interact with CastPro, which in turn helps us make a better product for you. Cookies store information about your website visits and can recognise you and your preferences each time you visit the site. They help us to provide a better service to our users.
iv. CastPro’s use of cookies and local storage devices is related to the performance of CastPro’s site, such as analytics that help us determine how our site is performing and ensuring a smooth and trouble-free experience for our members and visitors.
v. If for any reason you decide that you do not want all of your CastPro activities to be stored you may set your browser and mobile settings to block cookies and local storage devices, but please remember that if you do so, you may not be able to access all of the features CastPro offers.
vi. Our use of cookies and local storage devices, including the specific cookie names, may change over time, but will generally fall into the above categories. Please visit this page regularly so that you are aware of any changes.
6. Use of Information.
i. Our main aim is to ensure your experience on CastPro is hassle-free and helpful in achieving your goal. In order to deliver the perfect experience to you, we may use your Registration and other information to:
a. offer you our services and features;
b. contact you with information about the App (e.g., updates and new offerings);
c. personalize the App and the content we deliver to you;
d. conduct research and analytics about how you use and interact with the App;
e. investigate fraud, protect our legal rights, and to enforce our Terms & Conditions.
7. Disclosure of Information.
Our policy is to not disclose your Registration Information, except in the limited circumstances described here:
i. We may employ third party companies and individuals to facilitate our service, to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used
ii. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
iii. To monitor activity on the apps and approve content.
iv. To facilitate payments for our services.
v. In the event that CastPro undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re-organisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.
8. What Others May See About You.
Castpro is designed to make it easier for you to connect with other Users and to interact with them. If you register or log in to the App using your Facebook or Google account, you are authorizing us to access certain Facebook or Google account information, including information you make available via Facebook or Google, your friends list, current location and friends you have in common with other CastPro users etc. You also understand that your CastPro Profile/Account and other information you make available via the CastPro App, including information you provide directly or indirectly through Facebook or Google may be viewed and shared by users with third parties.
9. Deletion of Account.
i. When your Account is deactivated or deleted, we take reasonable efforts to make sure it is no longer viewable on the App. For up to 30 days it is still possible to restore your Account if it was accidentally or wrongfully deactivated. After 30 days, we begin the process of deleting your Account from our systems. We are not responsible for any information, pictures, comments, or other content that is deleted from our systems resulting from the deactivation of your Account.
ii. To prevent abuse and/or misuse of CastPro by a user following termination or deletion of a profile/Account we shall retain such information as we deem in our sole discretion may be necessary to ensure that user does not open a new Account and profile in breach to ensure compliance with all laws and regulations.
iii. Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by other users or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.
iv. Removed and deleted information may persist in backup copies for up to 30 days to enable restoration, but will not be available to others in the meantime.
10. Changes to this Policy.
As CastPro evolves, we may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be available on the CastPro App. If we make a change to this policy that, in our sole discretion, is material, we will notify you, for example, via an email to the email associated with your Account or by posting a notice within CastPro. By continuing to access or use the App after those changes become effective, you agree to be bound by the revised Privacy Policy.
11. Security.
While we use reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls, no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorised access, hacking, data loss or other breaches will never occur, and therefore the user needs to take some precautionary measures from their side in order to protect their data and keep it secure.
WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORIZED USE OF YOUR REGISTRATION INFORMATION OR OTHER DATA.